About the Role

The Volunteer Manager leads the Association's volunteer management function and plays a key strategic role in strengthening community engagement and service delivery.

Reporting directly to the Executive Director, the role ensures that volunteers are meaningfully engaged, well supported, properly governed, and aligned with the Association's mission, values, and service objectives.

This is a permanent role that offers opportunities for professional development, leadership exposure, and continuous learning in volunteer management and community engagement within the social service sector.

Key Responsibilities

Volunteer Strategy & Governance

• Develop, implement and review the Association's volunteer management framework in alignment with organisational strategy and programme needs.
• Establish and maintain volunteer management policies, procedures and guidelines in line with NCSS Volunteer Management Standards and funder requirements.
• Provide regular updates and reports on volunteer engagement, risks and impact to the Executive Director and senior management.

Volunteer Recruitment & Partnerships

• Plan and execute volunteer recruitment strategies for individual, group, youth and corporate volunteers.
• Build and maintain partnerships with corporates, schools, institutions of higher learning, grassroots organisations and volunteer networks.
• Represent the Association at volunteer engagement platforms, events and networks where appropriate.

Volunteer Training, Engagement & Retention

• Design and deliver volunteer orientation, role-specific training and refresher sessions, including mandatory briefings such as safeguarding, PDPA and workplace safety.
• Work closely with programme teams to ensure volunteers are effectively supervised, supported and meaningfully integrated into service delivery.
• Promote volunteer engagement and retention through regular communication, feedback mechanisms and volunteer recognition initiatives.

Safeguarding, Risk & Compliance

• Implement volunteer screening, documentation and deployment processes in accordance with organisational policies, safeguarding requirements and funder expectations.
• Oversee accurate volunteer records and data management in compliance with PDPA and audit requirements.

Internal Collaboration & Capability Building

• Support and equip staff in volunteer supervision and engagement.
• Promote good volunteer management practices across the Association.

Monitoring, Reporting & Continuous Improvement

• Track volunteer metrics including recruitment, retention, volunteer hours and engagement levels.
• Prepare reports for management, NCSS, funders and audit purposes.
• Review volunteer feedback and sector best practices to continuously improve volunteer experience and impact.

Requirements

• Degree in Social Work, Community Development, Human Resource Management, Business or a related discipline.
• Formal training or certification in volunteer management or community engagement is an advantage.
• At least five years of relevant experience in volunteer management or community engagement within the social service or non-profit sector.
• Experience working within NCSS volunteer management frameworks and funded service environments.
• Strong stakeholder engagement and people management skills.
• Good understanding of volunteer governance, safeguarding and sector best practices.
• Excellent organisational, communication and interpersonal skills.
• Resilient, adaptable and able to manage competing priorities.
• Able to work independently and collaboratively within a multidisciplinary team.
• Willingness to support occasional evening or weekend volunteer activities.

How to Apply

We invite interested candidates who meet the above requirements to submit an updated CV to hr_savh@savh.org.sg.

We regret that only shortlisted candidates will be contacted.