1) Training Programme: Tele-Care Agent Training (Call Centre Based)

Programme Objectives:

Empowering individuals to realise their potential, to be able to work in a call centre workplace, through acquiring technical knowledge, professional skills (including Soft Skills) to perform as a professional tele-care agent.  In the course of the training, the individual will learn to be a competent Tele-Care Agent (with the aid of Assistive Device/Technology), able to carry out Tele-Care assignments and tasks as required by their employers. (This includes customer service management, troubleshooting and problem-solving skills)


2) Training Programme: Personal PowerUp Programme (PPP)

Program Description:

Personal PowerUp Programme is a personal development training programme.  The training aims to help participants come out of their comfort zones, explore their innermost desires and fulfil their potential in achieving their life goals.

Learning Outcome

At the end of the course, participants will be more self-aware (able to draw up one’s own ‘dashboard of life’), able to understand and accept one’s strengths and weaknesses and be able to confront challenges either as opportunities or threats, and be able to define an acceptable Goal one set for oneself and be able to outline the strategies needed to achieve the set goal.


3) Training Programme: Vision Rehabilitation: Orientation & Mobility Training

More details will be provided at a later date.


4) Training Programme: Basic Computer Literacy for Screen Reader Users

More details will be provided at a later date.


5) Training Programme: Serving Coffee and Juice – Café Training Programme for the Visually Handicapped

More details will be provided at a later date.


For more information, please contact Ms Caren Ho at caren.ho@savh.org.sg.